A: The auto-listing tool facilitates a seamless product listing process on your chosen Amazon marketplaces. Once you've selected the desired brands and categories to sell, MarketGap monitors each item on Amazon.com for availability and pricing updates. It calculates the total cost, considering item cost, markup, and shipping pricing, and then converts it to the target store's currency before queuing it to be sent to Amazon.
MarketGap dispatches two types of files to Amazon:
A: After you adjust the pricing in your MarketGap account, the changes initiate a process that typically takes a few minutes to detect all affected items and add them to the queue for Amazon. The system then regularly sends files to Amazon every 20 minutes, containing up to 10,000 items per batch. The time Amazon takes to reflect these changes depends on the processing time at Amazon's end, the number of items, and file size, which usually takes about 10 minutes but can sometimes extend up to 24 hours. this delay is beyond MarketGap's control.
You can monitor the queue status and observe the progression of listing, delisting, and pricing updates at MarketGap Inventory Progress. Be aware that stalled items indicate errors returned by Amazon during the file processing phase.
If the issue persists after these steps, don't hesitate to contact support with the ASIN and your store name for further assistance. It's possible that an error occurred when MarketGap transmitted the file to Amazon.
A: Yes, although MarketGap already supports over 200,000 brands, if the specific brand you're interested in isn't available, you can contact our support team to inquire about adding it. We evaluate these requests on a case-by-case basis.
A: If you are encountering technical issues on MarketGap, here are some steps you can take to troubleshoot:
Page Loading Problems: Initially, try refreshing the page. If the issue persists, open the page in incognito mode to check if it's a browser cache issue. If opening the page in incognito mode resolves the issue, it indicates a cache problem, and you might need to clear your browser's cache.
Server-side Errors: In the early stages of MarketGap, server-side errors can occur. If you encounter any, please report them to the MarketGap support team to help us enhance our platform.
If the problem persists, don't hesitate to reach out to our support team with a screenshot, the URL of the page you are trying to access, and a detailed description of the issue.